i-Call International, a U.S.-based leader in multilingual support and healthcare consulting, has embarked on a strategic expansion into Uzbekistan. This move represents a significant step toward strengthening the company’s global presence, especially within the business process outsourcing (BPO) sector. Through a formal collaboration with IT Park Uzbekistan, i-Call International aims to tap into the country’s multilingual workforce and robust digital infrastructure, further enhancing its service capacity for healthcare institutions, insurance companies, and patients worldwide.
In this article, we will explore the background and vision of i-Call International, the strategic advantages of Uzbekistan as a BPO hub, details of the recent collaboration with IT Park Uzbekistan, the significance of the Zero Risk Program, and the early developments already underway.
What Drives i-Call International’s Global Expansion Strategy?
i-Call International has positioned itself as a high-value provider of healthcare-specific outsourcing services. With a presence already established in the United States, Pakistan, the UAE, and other global markets, the company delivers services across three major verticals: multilingual interpretation and translation, HR outsourcing, and healthcare consultancy. Its operations are designed to be agile, tech-enabled, and client-focused—attributes that have facilitated its steady expansion into international markets.
The company’s value proposition is simple yet impactful: to enhance service delivery through cost-effective and customized outsourcing solutions tailored for healthcare stakeholders. Leveraging a multilingual talent base and modern technology platforms, i-Call ensures both regulatory compliance and quality assurance.
Why Uzbekistan? Strategic Location, Human Capital, and Infrastructure
Uzbekistan’s emergence as a viable destination for international BPO operations has been accelerated by several key factors. Its geographic location offers excellent connectivity to both Europe and Asia, making it an ideal bridge for companies serving global audiences. More importantly, Uzbekistan boasts a growing pool of multilingual professionals, many of whom are fluent in key business languages such as Korean, Chinese, German, French, and Japanese.
Government support also plays a vital role. Initiatives such as the Zero Risk Program and membership in IT Park Uzbekistan offer significant incentives for foreign investors, including cost savings, operational support, and access to modern digital infrastructure.
The availability of skilled professionals and the logistical benefits of locations like Chirchik and Jizzakh add to the country’s appeal. These cities are now being actively considered for new office developments by companies like i-Call International.
How IT Park Uzbekistan Powers Foreign Investment and BPO Growth?
At the heart of i-Call International’s Uzbekistan strategy is its partnership with IT Park Uzbekistan. As a government-backed body focused on enhancing the nation’s IT and BPO sectors, IT Park offers a unique ecosystem designed to nurture innovation and attract foreign investments.
During a recent meeting between Ammad Cheema, Co-Founder and CEO of i-Call International, and Jahongir Kagirov, Head of Service Export Development at IT Park, multiple facets of the expansion were discussed. These included preliminary recruitment initiatives, office setup in Chirchik and Jizzakh, and strategic alignment through the Zero Risk Program.
IT Park is not just a facilitator but a full-fledged partner in this journey. Their role extends beyond administrative support to active collaboration in positioning Uzbekistan as a global leader in healthcare outsourcing and multilingual BPO services.
Zero Risk Program: De-Risking Foreign Investments
One of the standout features of this collaboration is i-Call International’s participation in the Zero Risk Program. This government-backed initiative is specifically designed to mitigate the risks often associated with foreign investments. From reducing initial operational costs to providing legal and infrastructural support, the Zero Risk Program makes Uzbekistan an attractive entry point for BPO companies.
This initiative ensures that companies like i-Call International can focus on core service delivery without the burden of regulatory or operational inefficiencies. The program aligns well with i-Call’s commitment to delivering high-quality, compliant, and scalable solutions to its clients.
Current Progress: Legal Registration and Active Recruitment
i-Call International has already registered a legal entity in Uzbekistan and has formally applied for IT Park membership. The groundwork for a local office is well underway, with active recruitment already in progress.
Currently, the company is seeking qualified translators and interpreters proficient in Korean, Chinese, German, French, and Japanese. This talent acquisition strategy is in line with i-Call’s objective to offer world-class multilingual support across different markets.
Uzbekistan as a Global BPO and Healthcare Support Hub
i-Call International’s expansion is not a standalone event but a part of a broader vision to establish long-term operational capacity in emerging markets. Uzbekistan, with its evolving digital ecosystem and supportive policy environment, represents a strategic node in this global network.
Going forward, i-Call aims to participate in international events and initiatives that will not only strengthen its brand presence but also contribute to Uzbekistan’s reputation as a reliable destination for outsourcing. The collaboration with IT Park is expected to pave the way for additional partnerships and regional integrations.
What i-Call’s Move to Uzbekistan Means for the Future of BPO?
The establishment of i-Call International’s presence in Uzbekistan marks a significant milestone in the evolution of global BPO services, particularly in the healthcare domain. Through strategic partnerships, government support, and a focus on multilingual talent, this move underscores the growing convergence of technology, healthcare, and global human capital.
As Uzbekistan continues to position itself on the global outsourcing map, i-Call International is proud to be part of this transformative journey, setting the stage for future innovations in multilingual customer support and healthcare solutions.