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Call center outsourcing


What is Call Center Outsourcing?

Call center outsourcing is regarded as a viable and affordable means for businesses to enhance customer satisfaction by offering dedicated and resourceful support services. As part of business process outsourcing (BPO), contact center outsourcing enables businesses to provide businesses with everything from inbound sales to customer support and outbound sales to help desk assistance.

As a leading outsourced call center in the USA, we offer companies efficient, reliable, and affordable contact center outsourcing solutions meant to improve customers’ engagement with the brand and help boost business revenues. All you need to do is get in touch with us, and we will help you achieve bigger profits.

How can i-Call call center outsourcing services help your business?

As one of the leading outsourcing call centers in the USA, we have over a decade of experience delivering reliable, consistent, and affordable call center solutions across all company verticals. We have helped hundreds of businesses in the USA achieve high ROIs with solid customer relationships and effective inbound and outbound sales campaigns.

When you partner with I-Call, you can be sure of receiving unmatched experience, operational excellence, and deep expertise in the global business environment. Our team of expert and highly trained call center agents are experienced and resourced to handle all call center scenarios.

We use state-of-the-art communication systems, premium infrastructure, and robust data to ensure that we are able to offer consistent and reliable call center outsourcing solutions to help you take your business to the next level.

Industries We Cater To

Over the years of our services to the industry, we have catered to all sorts of industry verticals. Some of the key industries we deliver our services to include:

  • Education
  • Entertainment
  • Finance
  • Food
  • Healthcare
  • Hospitality
  • Information Technology
  • Logistics
  • Multimedia
  • Public Sector
  • Pharmaceutical
  • Retail & e-Commerce
  • Telecommunications
  • Insurance
  • Legal
  • Real Estate

Why Outsource Call Center Services to i-Call?

When you choose i-Call as your preferred contact center outsourcing solution provider, you can be sure of partnering with a company that got the experience, expertise, and efficiencies to deliver customized solutions. We work in close collaboration with businesses to understand their business bottom lines and come up with bespoke solutions that help them maximize ROIs. Some of the key reasons why we are preferred by hundreds of businesses across the USA as their outsourcing call center partner include:

–         Affordable outsource call center services

Regardless of your budget, we got the right outsourcing call center packages to meet your business bottom lines with high ROIs.

–         State-of-the-art Infrastructure

From robust connectivity to premium communication systems, we maintain a superior infrastructure to ensure the highest quality standard and services to global clients.

–         Latest Tools

To achieve the highest ROIs for our clients, we use the latest technological tools, including analytics, to ensure the highest ROIs for the campaigns.

–         Data Security 

To ensure the security and protection of our clients, we have put in place state-of-the-art data security and confidentiality protocols, so you can be that you’re critical business data is safe with is.

–         Multilingual Capabilities

As a leading global call center service provider in the USA, we have a team of call center agents well-versed with multilingual capabilities. Today, we are offering call center support services in over 40 languages, making us your go-to global call center outsourcing partner.