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Healthcare Call Center Services


Healthcare Call Center Process We Follow

Healthcare institutes today are increasingly burdened by the increasing inflow of patients. Often time, the administrative tasks, including appointment scheduling, call answering, and others, may overwhelm the in-house resources of healthcare institutions to the point that it starts to affect the quality of services offered. This can seriously harm the reputation of the healthcare institutions, as patients may leave unsatisfied with the services, resulting in lower business.

Healthcare is a highly specialized industry where patients need to be cared for their medical and administrative needs. The sensitive nature of the industry means that patients prefer to talk to real people instead of bots answering the calls or automated voicemails. At I-Call, our professional healthcare call center services are meant to offer medical institutions a reliable, secure, and affordable solution to manage all administrative tasks. By partnering with I-Call, you can be sure to offer professional, generous, and expert agents responding to all patients’ queries with care and sensitivity.

As one of the leading healthcare call center outsourcing companies in the USA, we offer cost-effective solutions to hospitals and other healthcare institutions, helping them sustain and grow their practice while improving client relationships. Our state-of-the-art infrastructure, expert agents, and dedicated healthcare call center services enable medical institutes to handle all administrative tasks effectively and ensure a highly satisfied patient relationship. Our well-structured process of healthcare outsource call center services includes:

–         Call Initiation

Our agents respond to the patients’ queries regarding any sort of administrative help they may need, including insurance information, appointment scheduling, or others.

–         Call Management

Our expert agents will perform a preliminary assessment to understand the patients’ queries before forwarding them to the concerned clinic or department in medical institutions.

–         Physician Consultation

The clinical consultant performs a detailed assessment of patients’ queries before connecting them with the specialized concerned physician, who is medically qualified to attend to patients’ concerns and write e-prescriptions.

Why Choose Healthcare Call Center Services from I-Call?

Establishing respectful and trusted relations with patients is crucial for running and sustaining healthcare institutions. At I-Call, we have state-of-the-art technology and experts ready to assist healthcare institutions get over their administrative and patient support services at the most competitive pricing. Our no-frill healthcare call center outsource services enable healthcare entities to fully address patients’ concerns and help them increase revenue generation and growth. Some of the reasons that make I-Call the preferred healthcare call center partner for all medical facilities include:

–         Data Security

We understand the sensitive nature of medical data involved in the healthcare industry. We also understand the massive administrative repercussions of any data breach in the healthcare industry. That’s why, at I-Call, we have put in place stringent data security protocols that ensure all personal or financial data of patients is secured from internal and external threats.

–         Quality Service

At I-Call, we are obsessed with setting the highest-quality standards for all our services. In particular, our healthcare call center services are designed to ensure meeting the highest industry standards concerning patient support services. We conduct a regular audit of our services to ensure our performance standards remain highest at all times and that we are able to add value to your healthcare organization.

–         Short Turnaround

We understand that any backlog in the healthcare industry may lead to severe repercussions; thereby, our seamless healthcare call center solutions are structured to the point that these can easily be deployed in quick time to prevent any backlog.